“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
Last Update: July 25, 2024
The following lists provide information regarding third-party sub-processors and corporate subsidiaries of Yotpo Ltd. (“Yotpo”), currently authorized to process Personal Data of End Users for Yotpo’s services. For purposes of this exhibit, the term “End Users” refers to the customers (Shoppers) of the Merchant.
Sub-Processors used by all Yotpo products
We use the third parties listed below in all Yotpo products
| Name | Description | Location | EU & UK data transfer mechanism |
| Amazon Web Services, Inc. | Cloud computing / storage provider | USA | Standard Contractual Clauses |
| Akamai Technologies Israel Ltd. | CDN | Israel | EU & UK Adequacy Decision |
| Edgecast Inc. | CDN | USA | Standard Contractual Clauses |
| Salesforce.com, inc. | Ticketing and support services | USA | Standard Contractual Clauses/PDF |
| SendGrid Inc. | Cloud-based email services provider used to communicate emails to Shoppers. | USA | Standard Contractual Clauses/PDF |
| Snowflake | Data warehouse | USA | Standard Contractual Clauses |
| OwnBackup | Backup services for Salesforce | Israel | EU & UK Adequacy Decision |
| Coralogix, Inc. | Log aggregation and correlation | Israel | EU & UK Adequacy Decision |
Additional Sub-Processors used in the Reviews and Ratings product
| Name | Description | Location | EU & UK data transfer mechanism |
| Kaltura Inc. | Provides a video hosting platform and service to enable the upload and hosting of Shoppers’ videos on the Merchant’s website. | USA | Standard Contractual Clauses |
| Peaberry Software Inc. (Customer.io) | Cloud email services provider using End User behavioral data for targeted email communications. | USA | Standard Contractual Clauses |
Additional Sub-Processors used in the Loyalty & Referrals product
| Name | Description | Location | EU & UK data transfer mechanism |
| Looker Data Sciences Inc. | Data modeling and visualization platform for data analytics. | USA | Standard Contractual Clauses |
Additional Sub-Processors used in the Visual UGC product
| Name | Description | Location | EU & UK data transfer mechanism |
| ViSenze Pte Inc. | visual search and image recognition provider used to identifying products that appear in the images displayed on Merchant’s website | EU, Singapore | Standard Contractual Clauses |
| Kaltura inc. | Video hosting platform used to enable the upload and hosting of Shoppers’ videos to the Merchant’s website. |
USA | Standard Contractual Clauses |
| Zowie inc. | AI powered chatbot providing customer support services to Yotpo’s Merchants. | EU, USA | Standard Contractual Clauses |
Additional Sub-Processors used in the Subscriptions product
| Name | Description | Location | EU & UK data transfer mechanism |
| Looker Data Sciences Inc. | Data modeling and visualization platform for data analytics. | USA | Standard Contractual Clauses |
| Peaberry Software Inc. (Customer.io) | Cloud email services provider using End User behavioral data for targeted email communications. | USA | Standard Contractual Clauses |
| Alfa Business Outsourcing Philippines Inc DBA Teams.ph | Provides Churn Recovery Services to Yotpo’s Merchants. | Philippines | Standard Contractual Clauses |
| Support Enterprises Inc. | Provides Churn Recovery Services to Yotpo’s Merchants. | Philippines | Standard Contractual Clauses |
| Channel Information Technology Support and Leasing Services Corp | Provides Churn Recovery Services to Yotpo’s Merchants. | Philippines | Standard Contractual Clauses |
Additional Sub-Processors used in the SMS product
| Name | Description | Location | EU & UK data transfer mechanism |
| Twilio Inc | Enables communication with Shoppers via SMS and chat | USA | Standard Contractual Clauses/PDF |
| Vonage B.V. (Nexmo Limited) |
Enables communication with Shoppers via SMS and chat | Netherlands | |
| Bandwidth Inc. | Enables communication with Shoppers via SMS and chat | USA | US data only |
| HORISEN Messaging AG, part of LINK Mobility Group | Enables communication with Shoppers via SMS and chat | Switzerland | EU & UK Adequacy Decision |
| Infobip | Enables communication with Shoppers via SMS and chat | USA | Standard Contractual Clauses |
| Kalyera | Enables communication with Shoppers via SMS and chat | USA | US data only |
| BurstSMS | Enables communication with Shoppers via SMS and chat | Australia | Australian data only |
| InforU | Enables communication with Shoppers via SMS and chat | Israel | Israeli data only |
| MessageBird B.V. | Enables communication with Shoppers via SMS and chat | Netherlands | |
| RouteMobile LLC | Enables communication with Shoppers via SMS and chat | UAE | Standard Contractual Clauses |
| Agile Telecom S.p.A. | Enables communication with Shoppers via SMS and chat | Italy | |
| Dotgo LLC | Enables communication with Shoppers via SMS and chat | USA | Standard Contractual Clauses |
Subsidiaries & Support
The following are Yotpo’s subsidiaries and third-party customer support service providers that may be engaged to provide our Service. A third-party service provider will only serve as a sub-processor in cases where access to customer data is required to handle your support query
| Name | Description | Location | EU & UK data transfer mechanism |
| Yotpo Ltd. | Yotpo Headquarters | Israel | EU & UK Adequacy Decision |
| Yotpo UK Limited | Yotpo sales branch, includes support and sales teams | UK | EU Adequacy Decision |
| Yotpo Inc. | Yotpo sales branch, includes support and sales teams | US | Standard Contractual Clauses |
| Yotpo (AUS) Pty Ltd. | Yotpo sales branch, includes support and sales teams | Australia | Standard Contractual Clauses |
| SMSBump Limited | SMSBump headquarters, includes development, support and sales teams | Bulgaria | |
| Alfa Business Outsourcing Philippines Inc DBA Teams.ph | Provides customer support and human moderation (as applicable) services to Yotpo’s Merchants and Shoppers | Philippines | Standard Contractual Clauses |
| Support Enterprises Inc. | Provides customer support and human moderation (as applicable) services to Yotpo’s Merchants and Shoppers | Philippines | Standard Contractual Clauses |
| Channel Information Technology Support and Leasing Services Corp | Provides customer support and human moderation (as applicable) services to Yotpo’s Merchants and Shoppers | Philippines | Standard Contractual Clauses |
| Hire Horatio, LLC | Provides customer support services to Yotpo’s Merchants and Shoppers | Dominican Republic | Standard Contractual Clauses |
Changes to this list
*Please note that we update our data processing agreement with new integrations and sub-processors as they become relevant. You can stay updated by subscribing below. We will only send you emails related to DPA updates:
